Privacy policy

1. About This Policy

Tabeeb operates the website tabeebtobe.com and all related content, features, tools, and services (the "Services") to provide users with an online medical education experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us. In the event of a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

2. Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on how you interact with the Services, we may collect the following:

• Contact details: name, phone number, email address, and location.
• Financial information: payment method details, transaction records, and payment confirmation. This is processed securely through Whish Money.
• Account information: username, password, security questions, and account preferences.
• Transaction information: courses viewed, purchased, or cancelled, and past transaction history.
• Communications: information you include when contacting us, such as support inquiries.
• Device and usage information: IP address, browser type, device identifiers, and how you navigate and interact with the Services.

3. Sources of Personal Information

We collect personal information from the following sources:

• Directly from you when you create an account, use the Services, or communicate with us.
• Automatically through your device when you use the Services, including via cookies and similar tracking technologies.
• From service providers who assist us in operating the platform and who may collect or process information on our behalf.
• From partners or other third parties as permitted by applicable law.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

• Providing the Services: processing payments, managing your account, fulfilling course access, and personalizing your experience.
• Communications: responding to support inquiries and sending account-related notifications.
• Security and fraud prevention: authenticating your account, detecting unauthorized access or misuse, and protecting platform integrity.
• Legal compliance: responding to valid legal processes, enforcing our Terms of Service and AUP, and protecting our rights and those of our users.

5. How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• When you direct or consent to such disclosure.
• With affiliates or entities within our corporate group.
• In connection with a business transaction such as a merger or acquisition.
• To comply with applicable legal obligations, respond to legal process, or enforce our Terms and policies.
• To protect the rights, safety, or property of Tabeeb, our users, or the public.

We do not sell your personal information to third parties.

6. Third-Party Links

The Services may contain links to third-party websites or platforms. Tabeeb has no control over, and is not responsible for, the privacy practices or content of those sites. We recommend reviewing the privacy policies of any third-party sites you visit. Inclusion of a link does not imply endorsement.

7. Children's Data

The Services are intended exclusively for users aged 18 and above. We do not knowingly collect personal information from individuals under the age of majority. If you believe a minor has provided us with their personal information, please contact us at info@tabeebtobe.com to request deletion.

8. Security & Retention

We implement reasonable technical and organizational measures to protect your personal information. However, no security system is infallible, and we cannot guarantee absolute security. We recommend avoiding unsecured channels when communicating sensitive information.

We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: request access to the personal information we hold about you.
• Right to Delete: request deletion of your personal information.
• Right to Correct: request correction of inaccurate information.
• Right to Portability: receive a copy of your data and request its transfer to a third party, where applicable.
• Communication preferences: opt out of promotional emails at any time via the unsubscribe link. Non-promotional communications related to your account will continue.

We will not discriminate against you for exercising any of these rights. We may verify your identity before processing your request. You may designate an authorized agent to act on your behalf, provided appropriate authorization is submitted. We will respond within the timeframe required by applicable law.

10. Complaints

If you have concerns about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

11. International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than your country of residence. Where required by applicable law, we will rely on recognized transfer mechanisms to ensure adequate protection of your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated date. Continued use of the Services following any update constitutes acceptance of the revised policy.